PRE-SALE
Will you be restocking sold out items?
We have no immediate plans to restock sold out items. We do replenish some of our bestsellers occasionally and notify all our users through Facebook and email notifications. You can sign up to our mailing list/waiting list on our website to keep a lookout for when this item has been restocked.
Are your clothes true to size?
Yes, they are. Unless otherwise stated on the product page. There may be a difference in measurement of 2-3 cm. Please take a look at our Sizing page for more information.
I'm an UK8, which size should I choose?
We strongly encourage you to measure yourself and compare it with our measurements in each product page. Remember to leave some breathing space between your body and the apparel. If you're an expecting mum, don't forget to add some extra room to grow!
For our usual size guide,
XS fits UK6;
S fits UK8;
M fits UK10,
L fits UK12,
XL fits UK14
Why are there different currencies?
Our prices are in SGD and we bill in SGD. The different currencies are for you to have a gauge on the prices better in the country that you are currently residing in. (We assume that it will be in the currency you deal with the most) If you want to change currencies, you can do so by clicking on the drop-down list at the top right of the page.
Please note that we bill in SGD and the different currencies in our website does not include your bank charges and bank's exchange rates. The prices are also an estimation of the current exchange rates.
ORDERING PROCESS
How do I order?
Please head over to our How to Order page for more information.
How do I key in the discount code?
We have an online guide available on our website for step by step instructions on how to make payment. Please refer to Step 6/7 for detailed instructions on entering your discount code on our How to Order page.
How do I key in my gift voucher?
We have an online guide available on our website for step by step instructions on how to make payment. Please refer to Step 6/7 for detailed instructions on entering your gift voucher on our How to Order page.
I am getting an error when making payment.
Please refresh your browser page, clear your history, cookies and cache then try again.
What payment modes do you accept?
Presently major credit cards (VISA, Masters, Amex) and PayPal are the accepted forms of payment.
POST ORDERING
I would like to cancel my order.
Unfortunately, we will not be able to accommodate any cancellation requests. Your order would have been processed in order to facilitate prompt delivery.
I did not receive order notification / confirmation after my purchase.
Please check your junk mail folder in your INBOX as the confirmation may have been moved there by your mail server.
Otherwise, please drop us an email at askus@jumpeatcry.com
SHIPMENT DETAILS / DELIVERY
Where do you ship to?
We deliver to all of Singapore and most of Asia, and Australia!
How much is delivery?
Courier Services is charged at $3 with purchases below $65.
If you spend above $65, you will qualify for free local delivery! (SG)
We also offer flat rate shipping for international orders.
Please refer to our Shipping and Delivery page for more details.
Do you provide free delivery?
Oh yes we do! Free courier delivery in Singapore Islandwide for purchases above $65.
How long will items take to reach me?
For Singapore customers, estimated 3-5 business days.
For International customers, estimated 8-15 business days. Depending on location.
EXCHANGE / RETURNS
How do I return an item?
Returns are self-serve — no need to email us first. Log in to your account, open the relevant order, and click Request return. Choose your item(s) and reason, then submit. We'll review within 2 working days and email you instructions once approved.
Do I have to pay for return shipping?
For Singapore orders, no — once your return is approved we'll email you a free return label to drop off, at no cost to you. For international orders, you'll ship the item back at your own cost using a traceable or signed-for service.
What is your return window?
Singapore: request within 7 working days from the ship-out date. International: within 14 working days.
Can I get a refund or exchange instead of store credit?
No — all returns are issued as store credit only. We do not do refunds or direct exchanges. You can use your store credit toward any item on our site. Store credit is valid for 3 months from the date of issue.
I have received a defective/wrong item. What should I do?
We're sorry! Please drop us an email at askus@jumpeatcry.com and we'll sort it out right away.
GENERAL ENQUIRIES
What currency is your clothes in?
Singapore Dollar (SGD)
Why is your currency in SGD?
We are based in Singapore, hence the use of our currency to price all the items. For international customers who are not sure of conversion, please contact us and we will guide you with it.
How can I contact you?
You can fill in the form in our contact us page or drop us an email at askus@jumpeatcry.com and we will get back to you ASAP!