Returns
We understand that shopping online means you can’t try things on beforehand. If something isn’t right, we accept returns for store credit on full-priced items only. Shipping costs are non-refundable, and store credit is non-exchangeable for cash.
How to request a return
Returns are now self-serve — no need to email us.
- Log in to your account at jumpeatcry.com using the email address from your order.
- Select the order with the item(s) you’d like to return and click Request return.
- Choose the item(s) and your reason for return, then submit.
- We’ll review your request within 2 working days. Once approved, you’ll receive return instructions by email.
Return window
- Singapore orders: request within 7 working days from the ship-out date.
- International orders: request within 14 working days from the ship-out date.
Requests submitted after these windows will not be accepted, and any items sent back outside the window will be returned to you at your cost.
Return shipping
- Singapore: Once your return is approved, we’ll email you a free return shipping label. Just pack the item, attach the label, and drop it off — no shipping cost to you.
- International: Once your return is approved, please ship the item back to us at your own cost using a traceable or signed-for service. Return shipping costs are non-refundable, and we are unable to take responsibility for parcels lost in transit — returns cannot be processed for parcels we do not receive. We recommend purchasing shipping insurance for higher-value returns.
Return conditions
Store credit will only be issued for items that are unworn, unwashed, unaltered, returned with all original tags and packaging intact, and in the same condition as they were sent to you. Items that don’t meet these conditions will be declined and sent back to you.
Not eligible for return: sale items and purchases made using special promotional codes.
Refunds & exchanges
All returns are for store credit only. We do not offer refunds or direct exchanges. Store credit lets you choose any item you like from our site once it is issued.
Store credit
Store credit is issued once we’ve received and inspected your return. It cannot be converted to cash and is non-exchangeable and non-refundable. Store credit is valid for 3 months from the date of issue, so please use it as soon as possible.
Wrong or missing items
If there’s a mistake with your parcel, please email us at askus@jumpeatcry.com within 7 working days (Singapore) or 14 working days (international) from the ship-out date, and we’ll make it right.
Cancellations / change of orders
Once an order is confirmed and payment is made, there is strictly no cancellation or change of orders.